If you have an issue or question that requires immediate assistance, you can click the button below to chat with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
1. How do you ship and what is the delivery time?
We offer efficient and reliable shipping methods to ensure your East Oak products reach you in a timely manner. Delivery times may vary based on your location and the selected shipping option during checkout. Rest assured, we strive to get your favourites to you as quickly as possible.
2. How much is shipping?
We offers free shipping for all products. The price you see is the price you will pay.
3. How can I track my package?
Once your order is shipped, you will receive a tracking number via email. Simply enter this number on our Order Tracking Page to monitor the real-time progress of your delivery.
4. Do you offer international shipping?
Currently, we offer shipping within the United States. We're actively working to expand our reach to more countries in the future.
Orders & Cancellation
1. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and more.
2. What if the item I want is out of stock?
If an item is temporarily out of stock, you can sign up for notifications to be alerted when it's back in stock. Additionally, our Customer Success team can provide insights into availability and restocking timelines.
3. Can I modify or cancel my order after it's been placed?
We understand that plans can change. If you need to modify or cancel your order, please reach out to our Customer Service team at email@example.com ASAP. Order modifications are subject to availability and timing.
4. Are there any promotions or discounts available?
Yes, we frequently offer promotions, discounts, and special offers. Stay tuned to our website and subscribe to our newsletter to receive updates on the latest deals.
5. How can I stay updated on new product releases?
Stay informed about our latest product releases and updates by subscribing to our newsletter and following us on social media platforms like Instagram, TikTok, and Facebook.
Returns & Exchanges
1. Can I get a refund for a purchase made on Amazon through this website?
Unfortunately, we're unable to process refunds for Amazon purchases on our independent Shopify website. Please follow Amazon's return process for purchases made there.
2. How can I initiate returns?
If you've made a purchase directly from eastoak.com and need to initiate a return, please follow the guidelines outlined in our Return Policy. Contact our Customer Service team at firstname.lastname@example.org with the order screenshot, order number, photo/video of the issue, and your shipping address. We're here to assist you every step of the way.
3. How will I receive my refunds?
After we receive the returned item(s), your credit card will be refunded the full merchandise price along with sales taxes. Refunds to debit and credit cards may take up to 14 days to process with your bank. For 3rd party financing like Affirm or PayPal Credit, we'll initiate the cancellation, but actual refund or account closure adheres to their terms. Kindly reach out to them for specifics on refund timelines and procedures.
1. Where can I find warranty information?
Discover comprehensive warranty details on our Warranty Information Page, ensuring you're informed about your product's coverage.
2. Where can I find the product ID number?
The Unique Product ID is conveniently printed on the warranty card within the box. Upon locating it, simply scratch off the coating to reveal the serial number.
3. What if my product ID number doesn't work?
If you encounter issues with your product ID number, don't worry. Reach out to us at email@example.com and provide a picture of your existing product ID card with the scratched-off sticker. We'll promptly send you a new product ID number.
4. How do I register my product?
Simply complete our Product Registration Form to ensure you receive the full benefits of your purchase.
5. What are the benefits of registering my product?
By registering your product, you unlock valuable benefits, including Replacement Service to address any issues, exclusive Offers & Specials, and updates about new products and features.
Other Frequently Asked Questions
1. Is my personal information secure?
Your privacy and security are our priorities. We employ industry-standard encryption and security measures to protect your personal and financial information.
2. What's your customer support response time?
Our dedicated Customer Service team aims to respond to inquiries within 24 hours. Please allow a slightly longer response time during weekends and holidays.
3. Do you offer bulk or wholesale pricing?
We do offer bulk and wholesale pricing for certain products. For more information, please contact our Wholesale Sales team at firstname.lastname@example.org.
4. Can I request a custom order or special design?
We value your preferences. While we may not offer custom orders at this time, we're constantly looking to enhance our product offerings based on customer feedback.